30-day Money Back Guarantee
In case you are not satisfied with a product purchased via phoenixeries.com, we offer you a full 30-day money back guarantee.
If you wish to make use of the 30-day money back guarantee, please contact support who will guide you through the process.
Learn more about our Return Policy .
We accept payment by most major credit or debit cards, Paypal, and Affirm (US only).
You can safely and comfortably pay with your credit card on steelseries.com. We have partnered with Stripe, a leading payment service providers in the world, to handle your credit card details safely. We do not store your credit card details.
All orders ship within 24 business hours (excluding holidays and if otherwise noted at checkout). All customers receive a tracking number so they can follow their package during the entire transit time.
For shipments within the US and EU, please expect 2-5 business days for delivery. For all other shipments please expect 5-7 business days for delivery.
Free shipping is for deliveries within the contiguous US only
Shipments in the United States and Canada will be shipped with FedEx. Shipments going to countries in the Europe will ship with the United Parcel Service(UPS) or General Logistics Systems(GLS). Shipments going to Asia and Oceania will be shipped with DHL.
Cancellation & Changes
Please verify your order details as we cannot amend your order once processed to our warehouse for shipment. If you would like to cancel your order, please contact us immediately. Alternatively, you may cancel your order by logging in to your SteelSeries SSID account and canceling the order from the order dashboard. If additions to the order or different products are requested, kindly place a new order. In many cases it may be too late to cancel your order. In this case, it is best to wait for your package to be delivered and then going through the return process.
In some cases, you might be subjected to customs, import taxes or brokerage fee when ordering from steelseries.com. Please check with your local customs office for your local rules and regulations.
Shipments going to Canada will have all duties and taxes paid for and included in the final cost that is paid at checkout.
All orders to United States, Canada and Latin America are shipped from the United States. Orders placed within European countries will be shipped from Denmark. Orders placed in Asia and Oceania will be shipped from Hong Kong.
Pricing, Coupon Vouchers, Sales, and Price Errors
SteelSeries reserves the rights to cancel or adjust any order with price errors. Additionally, any promotion, sale, or discount may be subject to end at anytime without any notice.
Coupons and vouchers with discounts are not eligible to be used with products that have existing discounts applied to them.
Campaigns And Offers
We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated during checkout for it to be valid.
Warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, improper usage, water damage or other causes attributable to events outside the manufacturing process. Warranties given on products are as follows:
- United States and countries in Asia: 1-year warranty on all products.
- EU countries: 2-year warranty on all products.
All products are covered by local warranty regulations. Please check with your local distributor or retailer, if your country is not listed.