Did you find another PhoeniXeries product to better suit your needs? Or are you still getting clobbered in your game?
If you’re looking to return your newly purchased product, PhoeniXeries offers a 30-day return policy.
In case you’re not satisfied with a product purchased from PhoeniXeries.com we offer a full 30-day money-back guarantee, valid from the date of delivery. The refund includes the total on your receipt only, and does not include the cost of shipping the order back.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you placed an order without creating an account, you may create a new account here using the same email you placed the order.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using contact form or use the following method.
To request a refund, please go to:
Order History (1) > Start a return (2) > Fill out the form and hit Submit (3)
Unfortunately, we are unable to cancel your order once it has been dispatched from our warehouse.
If your order has been shipped but not delivered yet, please call the courier and refuse the parcel, or you may refuse the parcel at delivery, and it will return to sender back to our warehouse.
Frequently Asked Questions:
When will I get my refund?
Allow up to two weeks from delivery confirmation for the refund to post to your original form of payment. Sometimes the courier marks the package as “Delivered” days early. We cannot take responsibility for carriers not delivering the package.
Do you provide a shipping label?
We do not cover return shipping for refunds. You can use any carrier you please – while not required, it is strongly recommended you provide us with the tracking number to ensure the quickest turn-around time.
My product is not working
If you would like to be transferred to a troubleshooting specialist, they will attempt to assist you with this issue. Unfortunately, we cannot provide return labels for any customer who states their product is defective as in most cases, this is a simple issue or error that is fixable.